Delivery, refunds & cancellation.

Effective 10 November 2026 · Version 1.2

Electronic delivery; no physical returns

These are one-time digital downloads. No physical goods are shipped, so there is no return address or physical return process. After confirmed successful payment, your receipt and digital download instructions are delivered through the payment provider to the email used at checkout. Save downloaded files privately. A pending or failed payment does not authorize paid files.

Missing email, expired link or damaged file

Check spam and the email address on your receipt. If delivery has not arrived within 15 minutes, a link expires before use, files are missing, or a file cannot open in the listed compatible software, use our support form. Include your product title, order reference and a description of the problem. We aim to respond within two business days and will restore access or replace the affected file after verifying the purchase. Never send card numbers, passwords or identity documents.

Refund eligibility

Request a refund within 14 calendar days of purchase for duplicate charges, missing files, files that cannot be opened with the stated compatible software, or content materially different from the description at purchase. We refund duplicate charges. For file or description issues, we first offer a working replacement or access restoration; if we cannot resolve the issue, we refund the affected product. This request window does not shorten any mandatory consumer right.

Change of mind and withdrawal

Review samples, contents and software requirements before buying. If delivery has not begun, contact us promptly to request cancellation. After access or download has begun, change-of-mind requests are considered individually; they are not automatically guaranteed. Where the law permits and you expressly request immediate supply and acknowledge the consequence at checkout, your withdrawal right may end when supply begins. Rights for faulty or misdescribed content and other mandatory rights remain intact.

How to request a refund

Submit your product name, order reference and reason through the support form. We aim to review and respond within two business days; if more information is needed, we will explain what is missing. Approved refunds are submitted to the payment provider within five business days of approval, using the original payment method. Your bank or payment provider may take additional time to show the credit. We never request an advance fee or payment to a separate account to process a refund.

Cancellation and subscriptions

There are no subscriptions or recurring charges. Before payment, you may remove items, leave checkout or close the payment page. If your bank shows a pending authorization, confirm its status with the payment provider rather than making a second payment. After successful payment, cancellation is handled as a refund request under this policy. If a purchase is refunded, the license to use the refunded files ends and you should delete those copies, subject to applicable rights.